Question 1

How long will my order take to arrive?

Accepted Answer

European orders ship within one business day and arrive in 2–4 business days via tracked express courier. International orders arrive in 3–7 business days. Full details are on our shipping page.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

We dispatch quickly. If you need to make a change, please contact client care within one hour of ordering and we'll do our best to accommodate.

Question 3

Do you offer gift wrapping?

Accepted Answer

Every Atelier Veylora order arrives in our signature packaging — a tissue-lined fabric pouch and ribbon-tied box. Personal notes can be added at checkout.

Question 4

How do Atelier Veylora pieces fit?

Accepted Answer

Atelier Veylora is cut to a refined Italian fit. We recommend sizing up for tailored pieces if you fall between two sizes, and your usual size for knitwear and slip silhouettes. See our size guide for full measurements.

Question 5

Can I get personal styling advice?

Accepted Answer

Yes. Our atelier offers complimentary virtual fit consultations. Email atelier@velora.studio to book.

Question 6

What is your return policy?

Accepted Answer

Full-price pieces may be returned within 30 days for a refund. Sale pieces may be returned within 14 days for store credit. Pieces must be unworn with all tags attached.

Question 7

How do I start a return?

Accepted Answer

Email care@velora.studio with your order number and we'll send you a prepaid return label.

Question 8

How should I care for my Atelier Veylora pieces?

Accepted Answer

Care instructions are stitched into each garment and listed on the product page. As a rule, we recommend dry cleaning for tailoring and silk, and gentle hand-washing for knitwear in cool water.

Question 9

Do you offer repairs?

Accepted Answer

Yes — we partner with our atelier to offer repairs on Atelier Veylora pieces. Email care@velora.studio with photos and we'll provide a quote.